Call: 0203 916 6303

Cake Enquiries Hotline: 0203 916 6303

Privacy Policy

At Mum’s Cakes London Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us, whether through our website, social media channels, or direct communications.

We may collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, delivery address, and payment details provided during the ordering process.
  • Order Details: Specific preferences, designs, and requirements related to your order.
  • Technical Information: Such as IP addresses, browser types, and website usage patterns, collected through cookies and similar technologies.
  • Communication Records: Emails, messages, or phone conversations for customer service and order fulfilment purposes.

We use the information collected to:

  • Process and fulfil your orders, including delivery and payment.
  • Communicate with you about your order, including confirmations and updates.
  • Respond to enquiries, complaints, or feedback.
  • Improve our website, services, and overall customer experience.
  • Comply with legal and regulatory requirements.

We respect your privacy and will never sell your personal information to third parties.

However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party services (e.g., payment processors, delivery companies) necessary to complete your order.
  • Legal Obligations: If required by law, to prevent fraud, or to protect the rights, property, or safety of Mum’s Cakes London Ltd, our customers, or others.

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal data if it is inaccurate or incomplete.
  • Request the deletion of your data, subject to any legal or contractual obligations.
  • Withdraw consent for specific types of data processing where applicable.

To exercise these rights, please contact us at cakes@mumscakeslondon.co.uk

We take reasonable measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience. These are small files stored on your device that help us understand website traffic and user behaviour.

  • You can manage or disable cookies through your browser settings, but this may impact your experience on our site.

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on our website with the effective date.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: cakes@mumscakeslondon.co.uk
Phone: 0203 916 6303
Address: Watling Court, Elstree, Herts, WD63ET

We are committed to maintaining your trust and confidence by handling your personal information with care and integrity.